Sellers Compliance Terms and Conditions

Sellers Compliance Terms and Conditions

By engaging us to carry out a Sellers Compliance Service, you agree to the following terms and conditions.

  • Smoke Alarm Solutions will attend the property nominated to install or replace the required number of smoke alarms in the property to meet 2022 QLD smoke alarm legislation requirements prior to the sale of a Queensland property. 2022 QLD smoke alarm legislation requirements, as per Queensland Fire and Emergency Services Act 1990; Building Fire Safety Regulation 2008; and the Electrical Safety Act 2002 applicable to existent (pre-2022) smoke alarms and smoke alarm installations and related electrical work (if applicable), are as follows: 
      • Smoke alarms must be installed in every bedroom of a home
      • All smoke alarms must be powered by either 240 volt or 10 year lithium battery
      • All smoke alarms must be interconnected to each other
      • All smoke alarms must be photoelectric rather than ionisation
      • All smoke alarms must meet new Australian Standard 3786:2014
  • You agree to Smoke Alarm Solutions storing your personal details in order to complete the works and to provide you with a Compliance Report.
  • Payment is required prior to our attendance at the nominated property under the Sellers Compliance service.
  • The price charged via the Sellers Compliance enrolment form is based on the information provided by you. Additional smoke alarms may be required in a property with a unique layout. If on attendance at the property, we discover that additional smoke alarms are required for the smoke alarm system to comply with 2022 QLD smoke alarm legislation requirements, you authorise the installation of additional Emerald Alarms at $119 per smoke alarm. We will send an invoice for these additional smoke alarms following our attendance and payment is required within 30 days.
  • Once we have received your Sellers Compliance service request and payment has been received, we will contact you via email to arrange the time and date of our attendance. You agree to be contacted by email and guarantee to meet us onsite at this time and date. Should we be unable to access your property at this time, you will be charged a $100 once-off attendance fee and we can not guarantee a set time or date for our next attendance.
  • If the scheduled time and date do not suit, you can contact us on 1300 852 301 to reschedule however we must receive this request within 24 hours prior to our upcoming attendance.
  • You guarantee unimpaired access to the property or where required, you will provide us with enough time to send an entry notice to a residing tenant. 
  • If we attend your property and discover it is already compliant to QLD 2022 legislation, we will refund monies already paid, minus a $100 once-off attendance fee. We will carry out a compliance inspection and issue a Compliance Report in this instance. 
  • We will only issue a Compliance Report after our attendance and all invoices are fully paid, including invoices for additional smoke alarms which are required for compliance but not paid via initial enrolment process.
  • If your property is currently tenanted and enrolled in a Smoke Alarm Solutions annual package, following the Sellers Compliance Service, we will send your managing agent a pro rata invoice for enrolment in our $129 Ultimate Subscription, which is suitable for properties with interconnected bedroom smoke alarms. More details can be found here - https://smokealarmsolutions.com.au/ultimate-annual-service-information
  • If you have chosen an Express Service for an additional $199 under the Sellers Compliance service, we guarantee to attend your property within two business days so long as your property is located within a 50km radius of any of the following General Post Offices:
        • Cairns;
        • Townsville;
        • Mackay;
        • Rockhampton; or
      • located within a 150km radius of the Brisbane General Post Office
      • Islands that are inaccessible by road are ineligible for the Express Service.
  • If you choose our Standard Service, we guarantee attendance at your property within four weeks and we will endeavour to attend in the timeframe you have provided.
  • By purchasing the Sellers Compliance Service, you accept the Smoke Alarm Solutions Standard Terms of Service. Please see https://smokealarmsolutions.com.au/standard-terms-and-conditions 
  • We may contact you in relation to this service request as per our Privacy Policy, which can be found here - https://smokealarmsolutions.com.au/privacy-policy

Smoke Alarm Solutions is Australia's leading provider of smoke alarm services to the real estate industry.

Smoke Alarm Solutions is Australia's leading provider of smoke alarm services to the real estate industry.
  • A very responsive team and good follow up with our tenants in arranging inspections. We purchased rent rolls from other agencies and the transition of the smoke alarm services from the previous agencies to us is easy and seamless! We are confident with the teams’ services and would not hesitate to recommend to anyone!

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  • As a Principal of a Real Estate agency, we are always diligent to ensure that the agency and our properties meet all current legislation and compliance. After using several different companies for Smoke Alarm compliance over the years, none compare to the professionalism of Smoke Alarm Solutions.

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  • As a Property Manager, I've found Lisa (Business Development Manager) to be an asset to the company, and of great assistance to us. She has regularly kept in contact, and never too busy to find the answers to our questions. The service team have attended when requested and the compliance reports sent through promptly. We look forward to our continued collaboration.

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  • All Smoke Alarm Solutions staff are well versed in the current and new upcoming legislation and are always helpful and professional from the administration team to the technicians attending on site. Respectful of our tenants and the property, the technicians are fantastic. The invoices and quotes are easy for our Landlords to read and understand.
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  • We returned to Smoke Alarm Solutions after using a smaller company, we were tired of our calls not being returned and waiting for invoices. When we transferred back nothing was a hassle and Brendan went out of his way to make our job as Property Managers easier. Our tenants and Landlords have peace of mind with the 24/7 emergency service and now receive invoices within 24 hours of the job being carried out.

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  • Ironfish have been working with Smoke Alarm Solutions for a number of years now, and we found them to be professional and on top of the legislations. Bonnie Hutchison, in particular has been wonderful to deal with. A true star for their company!

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  • Smoke Alarm Solutions even offered a free information training session to help to further educate our property management staff. The new online portal is an absolute dream for us busy professionals and is just another reason why we cannot recommend Smoke Alarm Solutions enough.

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  • Thank you for all the assistance you provide our team. You and your team are always, experienced, prompt and helpful with everything we ask.
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  • There are a lot of other companies out there that will dazzle you with their selling skills, promise you the world and may even offer cheaper rates but after taking over a rent roll of hundreds to find that owners were being charged by another company but not one property was actually visited or met the required criteria, we just wouldn’t risk giving our business to anyone but Smoke Alarm Solutions. Professional, ethical and by far the best smoke alarm specialist around!
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