Home Safe Solutions Ts and Cs

Home Safe Solutions

Available for properties with Victorian postcodes only.

The Home Safe Solutions Service will usually be carried out within business hours (Monday to Friday; 8.30am to 5:00 pm).

Smoke Alarm Solutions provides the Home Safe Solutions Service in order to assist landlords of Victorian properties to meet the smoke alarm, electrical and gas safety requirements, as set out in the Residential Tenancies Amendment Act 2018.

Under our Home Safe Solutions Service, we offer a Smoke Alarm Safety Inspection every year as well as an Electrical Safety Inspection and/or a Gas Safety Inspection every two years. All services will be carried out in the first year of enrolment. Smoke Alarm Safety Inspections will continue to be carried out every year providing the Subscription remains active. An electrical Safety Inspection and/or a Gas Safety Inspection will be carried out every second year thereafter the initial inspection.

Smoke Alarm Safety Inspection

Under our Home Safe Solutions Service, a Smoke Alarm Safety Inspection is carried out annually as per the Smoke Alarm Solutions Platinum Subscription which can be located here and as per Smoke Alarm Compliance Services above.

Electrical Safety Inspection

Under our Home Safe Solution Service, an Electrical Safety Inspection will be carried out in respect of all electrical installations, electrical fittings and all electrical appliances once every two years delivered by or under the supervision of a qualified electrician, who may be contracted by Smoke Alarm Solutions, as per the checks described in the Residential Tenancies Regulations 2021. An electrical safety and compliance check will be carried out in the initial year of the Home Safe Solutions Service and every second year thereafter providing the Subscription remains active. At the initial inspection, we will carry out an electrical safety and compliance check as per section 4 of AS/NZS 3019 and will include:

1. Switchboard tests - a thorough switchboard inspection including an RCD/safety switch test.
2. Power point tests - earth loop and polarity tests of all accessible power point.
3. Electrical appliance inspection - a thorough inspection of all listed landlord provided electrical appliances, checking for damage to plugs, leads and casing.
4. Replacement of faulty items - replacement of faulty or damaged safety switches, circuit breakers and standard (as determined by Smoke Alarm Solutions) light switches and power points limited to:

  • up to 1 damaged safety switch; and/or
  • up to 2 circuit breakers; and/or
  • up to 4 single or double gang standard power points; and/or
  • up to 4 standard light switches

5. Safety check of the switchboard and each listed landlord supplied electrical appliance, including a comprehensive compliance check of the property against the Australian Standard.
6. Comprehensive Warranty - 12-month service warranty on any repaired and replaced electrical fittings.
7. Safety and Compliance Report - an Electrical Safety and Compliance Report provided following completion of each inspection.

This Electrical Safety Inspection will involve a visual inspection and test of relevant items, installed and accessible at the time of the inspection. Smoke Alarm Solutions and their contractors cannot be held liable for any change in condition of that equipment, any loss or damage, including for consequential loss, arising from any defect or condition not noted at time of inspection nor for any failure to inspect, identify or advise you of any defect or failure other than those specifically noted on the report including liability arising from inaccessibility, oversight or negligence. The Electrical Safety Inspection report will be provided to the agent or landlord who requested the service. Any liability to any third party to whom it is provided, is specifically excluded including for negligence.

Reference to electrical appliance means a hardwired electrical appliance supplied by the landlord or home owner at the property and expressly excludes solar installations and any appliance supplied by a tenant residing at your property, and includes (but may not be limited to):

  • Electric oven
  • Electric hot plates
  • Electric hot water units
  • Electric range hoods
  • Fixed electric heaters
  • Electric air-conditioners

Electrical installations, fittings and appliances must be accessible to be included in the Service. Accessible means that the installations, fitting, or electrical appliance is not under the house, in the roof, on the roof or obscured by items that cannot be moved due to weight, risk of damage to floor or surfaces, hard wired (e.g., ovens) or above a certain height. Where the installation, fitting or appliance is inaccessible, the Scheduled Electrical Service will not be provided in respect of that installation, fitting, or appliance.

Extended Services

For each Property enrolled in the Home Safe Solution Service with a fully paid service, Smoke Alarm Solutions will reattend the enrolled property up to one additional time (other than initial inspection) for free within the 24 month service period, for any electrical safety issue(s) relating to an electrical appliance initially checked as part of the Service, including switchboard, power point or switch faults (but excluding general faults in electrical appliances, lighting and in all inaccessible electrical fittings or fixtures) and replacement of faulty or damaged safety switches, standard light switches, standard power points and circuit breakers (but excluding globe replacement). We are not liable to replace or repair any item which has been damaged by tenant or property occupant following our initial repair/replacement. At this complimentary reinspection, we will replace faulty items, limited to:

  • up to 1 damaged safety switch; and/or
  • up to 2 circuit breakers; and/or
  • up to 4 standard single or double gang power points; and/or
  • up to 4 standard single or double gang light switches

If a Property’s service is terminated, the above Extended Services are null and void.

If we are asked to attend in addition to the one free return visit as specified above, we will charge a call-out fee plus materials as per the attached Pricing.

If we identify additional electrical items requiring replacement in order to comply with legislation, which are over and above the free inclusions, they will be charged at the following rates, which can be found here, up to a total value of $100. If total value of replacement exceeds $100, authorisation for approval will be sought from real estate agent. If approval can not be obtained whilst onsite, an additional call out fee at our hourly rate will be charged, which can be found here.

Gas Safety Inspection  

Gas Safety Inspections will be carried out by the following third party, on behalf of Smoke Alarm Solutions.

Company Name – Checkmate Compliance Management Pty Ltd
ACN – 164815374
ABN – 95164815374
Company Address - Factory 4/4 Norwest Ave, Laverton North 3026

A Gas Safety Inspection will be carried out in the initial year of service and every second year thereafter, providing the Subscription remains active. This includes a full service, maintenance check and where applicable a safety and spillage check with a carbon monoxide analyser and negative pressure test.  

A Gas Safety and Compliance Report and Negative Pressure and CO Spillage report (if applicable to the appliances) will be issued after each Scheduled Gas Service is completed.

Activities carried out every second year are as follows: 

  1. A leak and pressure retention test on the main gas line – including recording of appliance burner pressures where test points deemed accessible.
  2. Negative pressure test – to test for negative pressure that ensures carbon monoxide isn’t being drawn into living spaces via flue or chimney – for open flues type appliances only, as required.
  3. Carbon monoxide spillage test - a carbon monoxide spillage test on all gas heating appliances and internal hot water systems according to the rigorous standards set by Energy Safe Victoria – including CO Tests for ducted heating units.
  4. Replacement of faulty items – replacement of up to four faulty or damaged thermocouples and four protective coating of synthetic pipework
  5. Check of the property against the Australian Standards.  Provide advice and/or a quote for rectification works if required.
  6. Comprehensive service warranty - 12-month warranty on any serviced appliances.
  7. Safety and Compliance Report – a Gas Safety and Compliance Report will be provided in accordance with 221ZH Building ACT 19913 after gas rectification works are completed. This provides insurance for the client/consumer against defective workmanship for a period of 6 years. It does not cover warranty on materials or the appliance serviced in question. That is as per the manufacturer’s details.

Reference to gas appliance means a gas appliance supplied by the landlord or (and expressly excludes any appliance supplied by a tenant residing at the property), and includes (but may not be limited to): 

  • Cooktop
  • Ducted heating cupboard
  • Ducted Heating External 
  • Ducted Heating Roof 
  • Free Standing Oven 
  • Gas Log Fire 
  • Gas Potbelly 
  • Hot Water Continuous flow (External) 
  • Hot Water Continuous flow (Internal) 
  • Hot Water Storage Tank (External) 
  • Hot Water Storage Tank (Internal)
  • Room sealed instantaneous hot water 
  • Solar Hot Water 
  • Space Heater 
  • Space Heater Room Sealed 
  • Wall Furnace 
  • Wall furnace power flue 
  • Wall Oven
  • Hydronic Heating  
  • Pool heating
  • Main pressure BBQ

Gas installations, fittings and Appliances must be accessible in order to be included in the Service. Accessible means that the gas installations, fitting, or appliance is not under the house, in the roof, on the roof or obscured by items that cannot be moved due to weight, risk of damage to floor or surfaces, hard wired (e.g., ovens) or above a certain height. Where the installation, fitting or appliance is inaccessible, the Scheduled Gas Service will not be provided in respect of that installation, fitting, or appliance. 

Appliances that are deemed inaccessible as per the above will be noted and recorded to the best of our ability. CO testing will still be provided and recorded at accessible outlets of ducted heaters as per requirements.

Please note, if we identify a gas appliance fault, we may need to turn off gas supply to the property in order to rectify issue or fault.

In the event of gas having to be turned off to the property we will required to inform Environmental Services Victoria. (ESV)

Additional Gas Services 

For each Property enrolled in the Home Safe Solution Service with a fully paid service, Smoke Alarm Solutions will reattend the enrolled property up to one additional time (other than initial inspection) for free within the 24 month service period, for any gas safety issue(s) relating to a gas appliance initially checked as part of the Service. We are not liable to replace or repair any item which has been damaged by tenant or property occupant following our initial service/repair/replacement or if owner has not rectified a fault identified at initial inspection. At this complimentary visit, we will replace faulty items, limited to: 

  • up to 4 faulty or damaged thermocouples; and/or  
  • up to 2 protective coatings of synthetic pipework. 

If a Property’s service is terminated, the above Additional Services are null and void.  

If we are asked to attend in addition to the one free return visit as specified above, we will charge a call-out fee of $120 plus materials.

Additional Service Offering

Filter Cleaning of appliance filters of dust and debris during the inspection process.

Removal of appliance filters and clean built-up dust and fluff from filters on space and wall heaters.

Clean and clear debris and foreign materials from hot water services.

A $10 per appliance fee will apply if requested by the agent prior to the inspection being conducted.

Smoke Alarm Solutions is Australia's leading provider of smoke alarm services to the real estate industry.

Smoke Alarm Solutions is Australia's leading provider of smoke alarm services to the real estate industry.
  • A very responsive team and good follow up with our tenants in arranging inspections. We purchased rent rolls from other agencies and the transition of the smoke alarm services from the previous agencies to us is easy and seamless! We are confident with the teams’ services and would not hesitate to recommend to anyone!

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  • As a Principal of a Real Estate agency, we are always diligent to ensure that the agency and our properties meet all current legislation and compliance. After using several different companies for Smoke Alarm compliance over the years, none compare to the professionalism of Smoke Alarm Solutions.

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  • As a Property Manager, I've found Lisa (Business Development Manager) to be an asset to the company, and of great assistance to us. She has regularly kept in contact, and never too busy to find the answers to our questions. The service team have attended when requested and the compliance reports sent through promptly. We look forward to our continued collaboration.

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  • All Smoke Alarm Solutions staff are well versed in the current and new upcoming legislation and are always helpful and professional from the administration team to the technicians attending on site. Respectful of our tenants and the property, the technicians are fantastic. The invoices and quotes are easy for our Landlords to read and understand.
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  • We returned to Smoke Alarm Solutions after using a smaller company, we were tired of our calls not being returned and waiting for invoices. When we transferred back nothing was a hassle and Brendan went out of his way to make our job as Property Managers easier. Our tenants and Landlords have peace of mind with the 24/7 emergency service and now receive invoices within 24 hours of the job being carried out.

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  • Ironfish have been working with Smoke Alarm Solutions for a number of years now, and we found them to be professional and on top of the legislations. Bonnie Hutchison, in particular has been wonderful to deal with. A true star for their company!

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  • Smoke Alarm Solutions even offered a free information training session to help to further educate our property management staff. The new online portal is an absolute dream for us busy professionals and is just another reason why we cannot recommend Smoke Alarm Solutions enough.

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  • Thank you for all the assistance you provide our team. You and your team are always, experienced, prompt and helpful with everything we ask.
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  • There are a lot of other companies out there that will dazzle you with their selling skills, promise you the world and may even offer cheaper rates but after taking over a rent roll of hundreds to find that owners were being charged by another company but not one property was actually visited or met the required criteria, we just wouldn’t risk giving our business to anyone but Smoke Alarm Solutions. Professional, ethical and by far the best smoke alarm specialist around!
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