Landlord

Can I enrol my property over the phone?

Due to unprecedent demand regarding the 2022 legislation, landlords can enrol a property via the online enrolment process only. We've built an easy instant self-quoting tool here to support landlords through the process, and ensures we capture all the appropriate details to be able to action the work. This link provides a quote that is automatically sent to your email when you press the 'calculate enrolment’ button and booking can be done via this same link.

Am I legally required to have a professional company manage the compliance of my smoke alarms?

No, but you are legally required to ensure smoke alarms are functioning correctly at the commencement of each and every tenancy. To do this, the expiry dates and battery levels need to be checked and smoke alarms need to be replaced or installed if missing, damaged, faulty or expired. Locations, Australian Standards and audible output also need to be correct in order for alarms to meet current requirements. Smoke alarm compliance involves a complex set of requirements, which is why many landlords opt for a professional company to carry out this work.

When will I receive my compliance following your attendance?

We provide a Compliance Report detailing all smoke alarms at the property, their expiry date, type and position once the smoke alarm service has been completed.

How long after booking a job will it take for the property to be compliant?

After one of our highly trained technicians have been allocated a time to visit your property, an entry notice is sent, along with a text message, to the tenants in advance of the smoke alarm inspection. A copy of the entry notice is also emailed to the Property Manager. If you prefer, we can contact the tenants directly to arrange an inspection time.

Do you offer a Once-off compliance inspection?

Yes, we offer once off services. To request this inspection option, please fill out the property enrolment form and select from the “once off” service options.

How many smoke alarms do I need in my property?

We cannot give an exact number without attending your property, as it is dependent on number and type of rooms in your property. Additionally, the laws vary from state to state. Please feel free to refer to your state requirements here.

Do you sell smoke alarms?

We are not a retailer or manufacturer and do not sell alarm units. We are an installer, maintenance and smoke alarm system compliance company and only provide this wholistic service.

Will you send an electrician or technician to my property?

We use a combination of electricians and technicians depending on the type of alarms that are to be installed or replaced. Electricians are required for installing hardwired alarms and all of our technicians are comprehensively trained to install the wireless interconnected alarms.

My property is on a strata plan – aren’t I already covered?

Strata Managers are charged with the responsibility at a council level to make buildings compliant to local fire and safety regulations. This does not mean the individual units or townhouse within the building are compliant to the state legislation. Some elements of the legislation which strata potentially missed include:

  • The correct quantity, quality and positioning of smoke alarms are installed (Refer to Building code of Australia)
  • The alarms are not expired (Refer to Australian Standards 3786)
  • Full function tests are completed, not just a battery test
  • Alarms are not cleaned, increasing the risk of a beeping alarm

Strata companies do not issue individual certificates of compliance, as they generally only conduct maintenance every 12 months, and most will not come back during the year to deal with individual problems, or changes of tenancy if the property is tenanted.

Does my insurance company have to upgrade my alarms if the home is flood damaged?

Unfortunately, we cannot offer insurance or legal advice as we are not a government organisation or a building certifier. For this question it may be best to ask the Queensland Fire and Emergency Services directly. You can email QFES directly at SmokeAlarms@qfes.qld.gov.au

How often do alarms need to be tested?

The laws vary state to state. Please feel free to refer to your state requirements here.

Do you service commercial properties?

Unfortunately, our services do not cover commercial buildings or ‘1b dwellings’. We provide smoke alarm compliance and maintenance services for Class 1a or Class 2 (sole occupancy) residential properties only. If you own or manage a commercial property, we recommend you speak to QFES or a commercial  smoke alarm provider.

Sellers Compliance

How much does it cost to make my Queensland property compliant for sale?

Smoke Alarm Solutions installs Emerald Alarms for $124 each (fully installed) under our Sellers Compliance service. This is a fixed cost and includes installation, hard-wiring and radio frequency bases where required. We also provide a compliance report following our attendance. For us to provide you a more accurate price, we require a few details about your property layout.

How do I comply my property?

You can get a quote or comply your property via our website here.

Can I enrol my property over the phone?

Our Sellers Compliance service has an online enrolment process only.

My property is already enrolled in a Smoke Alarm Solutions service. How do I organise compliance?

If your property is enrolled in one of our annual services and has not been upgraded to the new legislation, you will need to comply your property online here. If your property has the new style of smoke alarms installed, you can organise to have a once off pre-sale inspection. You can enrol in this service here.

What is your turn around time to carry out compliance?

Turnaround time is dependent upon location of your property and current demand. Under our Sellers Compliance service, we aim to comply the property within four weeks or less and we often complete the upgrade much sooner than this. Once you have completed the online enrolment process, you will receive an email to advise the next steps, including when we will be attending your property.  

Do you offer an express service?

Yes, we offer a two business day turnaround for an additional fee of $199, for properties located in certain areas.

Which areas do you offer your express service?

Your property must be located within a 50km radius of the Cairns, Townsville, Mackay or Rockhampton General Post Offices, or it is located within a 150km radius of the Brisbane General Post Office. Please note, islands that are inaccessible by road are ineligible for the Express Service.

I have booked online but haven’t had a confirmation?

Please ensure you check your junk mail as a confirmation is sent as soon as your complete your request. If you still can’t find it, please email sellerscompliance@smokealarmsolutions.com.au for assistance.

Where will you send the Compliance Report following your attendance?

The certificate is sent to the seller’s email address as listed when completing the enrolment for your property.

What if I don’t install smoke alarms prior to contract?

If your smoke alarms do not meet all legislative requirements, the buyer is entitled to 0.15% of the purchase price which is most cases is higher than the cost to install. 

Do I need to supply the Compliance Report with the contract?

There is no requirement to submit a Compliance Report by law however it is your proof that legislation has been met.

I don’t have a PayPal account. How do I make payment online?

You don’t need to log in to a PayPal account to pay. There is an option to pay via credit or debit card under the PayPal option.

Why have I received an invoice for another smoke alarm following your visit?

When you enrol your property in our Sellers Compliance service, we provide a quote based on the number of bedrooms and levels in the property. This is an indication only based on a typical property layout. If on our attendance, we note another alarm is required for compliance, you will receive this invoice following our attendance. By using our service, you are agreeing to this condition.

What happens if after I have paid for the Sellers Compliance service, Smoke Alarm Solutions discover the property is compliant to the requirements?

We will refund the amount you paid minus our once off attendance fee of $100. We will carry out an inspection and issue a Compliance Report in this instance.